Payment & Ordering
“Which payments types do you accept?” We accept all major Debit and Credit Cards (Visa, Visa Electron, MasterCard, Maestro, Solo), PayPal and Bank Transfers.
“How do I place an order?” You can order online, by phone on 01562 744755 or in-store.
“Can I make changes to my order?” Changes to your order within the first few days should not be a problem. Please speak to us on 01562 744755 as soon as possible and we will do our best to accommodate any amendments to your order.
“Will I receive an order confirmation?” Customers that place an order online using PayPal will receive a confirmation page to print via email. We will ring you on the number provided to confirm your purchase and arrange delivery. We can send a written confirmation if requested.
“I’ve placed an order, when will my item arrive?” Delivery of our furniture usually takes between 2-15 working days depending on distance.
“Where do you deliver?” We currently deliver to the UK Mainland. For customers living in Scotland, Ireland and the Channel Islands please speak to us about your requirements. We can provide a personal delivery quotation for all of our customers.
“How much is delivery?” Delivery rates from our Kidderminster Store (DY11 7DX) for Suites are as follows, Flat pack and small items are priced upon checkout.
Up to 10 miles – FREE
10 to 30 miles – £49
30 to 80 miles – £59
80 miles or more (England and Wales) – £69
For Scotland please speak to us for a delivery quote
“How do you deliver?” All of our furniture delivered within England and Wales is undertaken by SC Furniture Ltd. We provide a white glove service where our own delivery men will place each item of furniture into the room you require. For Scotland we use a professional courier service that work closely with us to ensure your furniture arrives safely. We do not use cheap couriers, who do not care how your item(s) are handled!
“What happens on the day of delivery?” The delivery process for suites usually takes 15-20 mins depending on access.
Please ensure that the delivery team can gain easy access to the room that the furniture is going into and that the area you want the furniture placed is cleared. Our delivery team will unpack your furniture, install it in the room of your choice and remove all packing materials from your home and recycle wherever possible. To make sure you are completely satisfied with your furniture the delivery team will ask you to sign for your furniture after it has been installed.
You are more than welcome to collect your furniture from our store (please call 01562 744755 to arrange). For Leather and Fabric sofas we highly advise to have them delivered by our professional team as they need to be handled with extra care to avoid any damage to the leather and fabric at the access points in your home (doors, staircases, sharp corners).
We have a 7 day cooling off period where for any reason if you are unhappy with your purchase you can return this to us for a full refund, (excluding original delivery charge) with the exception of mattresses, upholstery and soft furnishings (which are excluded for hygiene reasons).
Notice that the buyer is responsible for any carriage costs involved.
All furniture that we deliver is packed to a high standard. Our in house delivery team deliver a large percentage of the furniture sold and are quite aware of the care needed with each individual item.
Once your purchase is delivered in to your property it is your responsibility to check your item for any damage. Our delivery drivers will wait for you to check that you are completely satisfied.
Please note that we can not be held responsible for damage once you have signed and accepted delivery. Signing unchecked on the delivery notes will not be accepted in the case of a claim.